Warranty
When ordering a service or product, the Buyer has the right to withdraw from the contract without giving a reason within the time limit specified on the sales page of the product (but not more than 14 days). Withdrawal can be done electronically - by sending an e-mail to [email protected] with a statement that the Buyer withdraws from the contract and with a copy of the invoice.
The buyer will be sent a credit note with an amount corresponding to the purchase price of the product. The amount will be refunded within 30 days of sending the credit to the Buyer. The amount will be refunded by bank transfer.
Any complaints or objections can be made by the Buyer at any time in electronic form - by sending an e-mail to [email protected]. There is no special form for filing a complaint or objection.
However, the Buyer's statement must always indicate what the complaint or objection consists of and what method of equipment it requires. The Seller shall decide on the submitted complaint or objection no later than 30 days after its receipt. The buyer will be notified by e-mail, including the justification.
Withdrawal from the contract
Pursuant to the Civil Code, the buyer has the right to withdraw from the contract concluded via the Internet within 30 days of purchasing the products, electronically to the following email: [email protected] stating that he withdraws from the contract and attaching a copy of the invoice / tax document and date of purchase.
The buyer will be sent a credit note with an amount corresponding to the purchase price of the online course. The amount will be refunded no later than 30 days from the delivery of the email with withdrawal from the contract. The amount will be refunded by paypal transfer, buyer should provide email contact (paypal) or IBAN of coresponding bank accouth the client wishes to be tranfered the money back.
All our products are fulfiled, printed and shipped by PRINTFUL
PRINTFUL return policy:
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.